Stakeholder

 Stakeholder Identification

        First of all, we should establish the main target of communication. Regarding chemical products which Taiwan Pulp and Paper Corporation (the “TPPC”) provides, the definition of stakeholders is internal, external groups and individuals that have an impact on TPPC business activities. In 2017, we identified the main stakeholders as shareholders and investors, residents of operating areas, government agencies and associations, customers, suppliers, contractors and as well as employees through working group meetings.

 Stakeholder Communication

        In order to understand the expectations of stakeholders for the disclosure of TPPC CSR report, we set up not only stakeholders' area on our website, but also appropriate communication mechanisms with stakeholders through multiple channels to respond effectively and promptly, and serve as the main source of identifying stakeholders' related issues and concerns. The communication mechanisms are as follows:

Stakeholder Communication method
Shareholders
and
investors
1.Hold a general meeting of shareholders once a year.
2.The company establishes shareholders' contact mailbox to answer shareholders' questions and understand shareholders'needs.
3.The company establishes shareholders'contact mailbox to answer shareholders' questions and understand shareholders'needs.
4.Establish a spokesperson system to provide a dialogue and contact window for legal person investment institutions or shareholders.
5.Statements and information to be disclosed immediately in Mops (Market Observation Post System).
Residents in Operating Areas 1.Regular dispatch of personnel to participate in the Neighborhood Residents Assembly to listen to suggestions from neighbouring residents.
2.There are special units and personnel responsible for communicating with neighbouring community residents.
3.Visit neighborhoods, neighbours and residents in the vicinity of the factory area from time to time, care for the community and do good-neighbourly work.
4.Participate in community activities, friendships or competitions, and integrate with the community.
Government agencies
and
trade unions
1.Participate in promotional meetings or training activities organized by relevant government agencies.
2.Participate in the activities of trade associations to exchange information or opinions.
Customers 1.Sales visit customers from time to time.
2.Provide service lines and email address.
3.Establish customer complaint pipeline, refund and exchange and compensation application.
Suppliers
and
contractors
1.Contact our suppliers and contractors from time to time.
2.Provide service lines and email address.
Staff 1.Employees can hold regular meetings through joining trade unions, employee welfare committees and other organizations, and make suggestions to the company, i.e. consult with them. All levels of the company are attended by their supervisors and communicate with them in a timely manner.
2.In addition to announcing the rules and precautions of the supervisor in the morning meeting, the employee can also submit suggestions. At the same time, the employee can respond to the supervisor's opinions by pictures or orally at any time.
3.The company's internal and external websites have staff-specific contact information, and designate special persons to understand and reply.
4.Senior managers communicate face-to-face with trade union representatives from time to time.
5.Employees can also publish and share innovative ideas about the functions of the enterprise through proposal improvement and continuous improvement.
6.The company has complaint channels and related preventive measures and propaganda on gender equality and sexual harassment prevention.
7.Supervisors can communicate with their employees through annual performance appraisal.